Reasons Eating Disorder Center

Only reason this isn’t a 1 star is because they truly did save my life in a time of crisis. I was at Reasons inpatient for 11 weeks and at residential for one month. The journey to get to inpatient took almost 3 months, Ashley and Christina were extremely helpful. Lara gave me an admission date 2 different times then immediately told not to come in. The inpatient program was very repetitive if you are there for more than 4 weeks, being given stacks of paperwork to fill out for every group wasn’t helpful. Neither was counting out snacks, or measuring out food with a measuring cup/ food scale. Cafeteria food was cafeteria food. Sometimes the food was undercooked, and multiple times I had ants in my plate or inside my water, so watch out. The A2 side of the hospital was disgusting. It took the hospital 3 weeks to fix my shower faucet since water wouldn’t come out at all, so for the first few weeks I was in inpatient I had to shower in the dining room’s bathroom. Neither bathroom was ever cleaned up. They’d put bleach in the toilet and call it a day. The shower was full of hair from previous patients, black mold in the shower, blood on the floor, and an extremely dirty toilet with pee on the side of it. I asked several times for maintenance cause the shower did not drain and the whole time I was there, it wasn’t done, so everytime I showered i had to shower in a puddle of black mold, ants, and god knows what else. Basic humanity was stripped away the whole time in there. Can’t forget the ant infestation. I woke up to ants on my bed multiple times, I showered with ants, and the dining room was also full of ants on the table at one point. My therapist and dietitian in inpatient were helpful. The nurses and MHW’s were very supportive too. Daisy went above and beyond with my case, as there was a lot of insurance issues, and I’m forever thankful for her help. I did not have stable therapy in residential. I felt like a revolving door. The one I first had got fired, then I had my case worker as my therapist, then another therapist. Most of my therapy sessions consisted of me making phone calls to free clinics preparing me for discharge. I believe a lot of this could’ve been handled by the case worker. The dietitian helped me integrate back into society by taking me on some solo exposures and they helped cover my meals during outings as I was struggling financially. They discharged me with a folder full of all the meals we had for dinner, so that did help some. Unfortunately, I was discharged because I lost insurance coverage, but even then, I was discharged to an unhealthy environment, they gave me two options “go to a homeless shelter for battered women” or “go to Texas and live in an unhealthy environment for you.” I wasn’t given any more help for my eating disorder which I find extremely irresponsible of them. I asked for all my medical records to be sent to me and I have heard absolutely nothing from anyone after I sent in the medical release form. I’ve been without any continuity in care for my eating disorder for 2 months now. Unless you can pay them hundreds of dollars a day or have insurance coverage, good luck finding any help.

Daniela Salinas

I was at Reasons inpatient for 7 weeks, from mid-October to early December. This experience was the most dehumanizing, upsetting, and dare I use the word traumatic, period of my life. The program is housed in a hospital shared with mental health patients, who you may or may not share a room with. I awoke one morning to my roommate (who appeared around midnight the previous night), vomiting violently in the bathroom. Then there was the screaming tirade I heard at 5 am when I was getting my blood drawn. Also, staff come in every 15 minutes during the night, standing over your bed and rustling through their paperwork to make sure you are accounted for. Any sort of cleanliness was a joke- I don’t know if the bathroom was ever cleaned. Onto Reasons itself: with few exceptions (Sue, Gaby and Dung come to mind), the staff (clinical and otherwise) are uncaring, unprofessional, and incompetent to the point of concern. The best example of this: as I was signing my discharge papers (one of the best days of my life), I noticed they had mis-diagnosed me. I brought this up to the psychiatrist, and he brushed me off, saying that they just need to put something there for insurance purposes. I was, and still am irate at the lack of attention to accuracy, never mind the absence of decent human warmth. I sobbed about 4 times during my time at Reasons, and there were ZERO staff who checked in with me. In fact, one left the room. Avoid this place at all costs; it could cause more harm than good.

Stephanie M

I came here a year ago, but this place is traumatizing. There's this woman who says she's a “trauma therapist” but told me not to talk about my trauma again. Very unprofessional. I recovered on my own. By the way, even if you tried finishing your food but there's a little, they'll make you drink the whole cup of Ensure Honestly unprofessional that they do not measure how much you should drink. They just make you feel guilty and like a failure for not eating everything. Anyway, I will forever be grateful for the night staff they're like a therapist to whom I was comfortable talking hope they're doing well!

Xoxo

Reasons Residental by far is the best program for ED coupled with other mental health challenges. The staff is so carrying and help to educate family members that might need a deeper understanding of how to support loved ones. They help to advocate to insurance if more time needed. I couldn't recommend this place more!

Rita Jane Keledjian

woke up almost everyday covered in ants, moldy showers, moldy walls, moldy water, they didnt even transfer me to PHP right and im still not in treatment 3 months later. RUN. do not go here. you will be traumatized.

Dahlia Del Castillo