Mindful Health Solutions Los Angeles Mental Health Clinic

All the reviews are about the online care and not the actual facility where you go to receive Esketamine or TMS treatment. My review for the actual facility is very good, I have been going in for Esketamine and have received really good care. I like the waiting room, masks are strongly advised and they are some available, hand sanitizer as well. The staff is very reactive and make sure we are fine; they're always on time. It feels like going to a spa. Available in the Esketamine rooms are color changing lamps, ceiling projector for colors and stars and it can connect to your phone for music/sounds. The chair is comfy and large, and the sound of the elevator shaft is very relaxing and rhythmic. Healthy small lollipops are available to cover the taste of the spray. You are more than welcome to have an online therapy session there if you bring your computer as well. I would maybe propose yoga mats for people who feel more comfortable on the floor. A doctor will help you administer the medication, and then a nurse will take your blood pressure every hour. PS: my online care has been really good as well, I see my psychiatrist online once a month which is practical.

L G

Admin is terrible. They can't keep track of appointments, will charge you additional co-pays, etc. My doctor went on leave and when I needed to make a new appointment with a new provider they told me there were literally 0 other doctors able to take her patients.

Julie Sullivan

Do not give them your card, ask for receipts of everything. they will fraudulently process charges and never check or provide you any information on your bills no matter now often you ask for your bill in writing or by phone. Doctors and some of the staff are good but the Billing is a sham that is never accessible. If you truly care about this business whoever owns and runs it needs to do an overhaul of the bill process and department. Until that is fixed I can't recommend this organization at all.

Momo

UPDATE: MHS did look into this for me and resolve my copay amounts, as well as refund me what I was overcharged, which I really appreciate. While I do wish they had more means of direct communication beyond their customer service portal, their customer service always has been great, and I love that they wanted to make this right. While I had an overall good experience with my provider and getting on medication, I did run into quite some issues. They started charging me almost 3x as much for my 10-minute zoom call followups, without any forewarning until I was checking in (when it's too late to reschedule or face a hefty fee). I was never told why my copays shot up, but I just finally found out during my process of calling to cancel. Apparently, my provider no longer works for the MHS location in my area, and she had moved upstate, no longer being covered by my insurance. And I was never informed of this. I did like the ease of getting an initial appointment pretty fast, and being able to do things virtually. But these are pretty serious communication problems that I've never experienced from any other doctor's office.

Jo Cherbonnier

I don't trust these reviews. They are very likely fake. *Notice how many of the recent 5 star reviews are from random new accounts who only review Mindful Health Solutions locations. Unfortunately this office has lost its way. I had a treatment yesterday and what was once a private session has now turned into a messy and cluttered experience with multiple people put into tiny rooms. Four different times random people walked into the room and were confused about where they should be or who I even was. A heavy freestanding room divider crashed onto the floor and almost fell on top of me in the middle of my session, and I had to be moved to a random office. The rooms are also completely in violation of ADA laws which is shocking. They're going to get sued eventually and it will be their fault. It's an absolute mess. Completely unacceptable and I can't believe how far this place has fallen.

Alex