CRI Help Pfleger Center

They Saved my life after 15 straight years of drugs and alcohol and I’m now almost 5 years sober. Diane Baker and Marlene Nadel are 2nd to God to me!

Matty Ramsey

Cri-help is BS I left over a year almost 2 years obviously I needed there help in trying to get sober and they said they can't except me with no good reason to why.i discharged over a phone I had.you guys are BS all the people who have been there multiple times yet I can't get a second chance thanks.honestly there all fake asf

Christopher

Honest experience I’m going to share. My fiance has been here twice for detox. The first time went okay for him, but he decided to leave because they wouldn’t allow him his Calvin & Hobbes books (not AA approved, I sort of get it since they have policies they need to follow but… Calvin & Hobbes??). This first time while he was there, he seemed to be treated okay, but I wasn’t. They like to say on their website and even during intake that family can be involved and it’s good for the addict to have support. Though, when I would call for an update on how he was doing (which I was told I was allowed to do) I was met with annoyance and short responses. I thought to myself “I get it, they’re probably busy,” but it still felt weird. Then when I came in to drop off items that I was called and told he requested, two things happened — one, I brought an empty journal for him to use and was met with “…what is this?” And told he couldn’t have it. A…blank journal? Okay, whatever. Then, I had 2 encounters with a woman that left me stunned. The first one, she told me that I need to not let me fiance back home unless he was clean, even if it meant him being homeless. The second, she said “you again? What are you doing here?” And told me to stop showing up and that if he wanted to contact me, he could and he would, and that if he hadn’t it’s because he didn’t want to (no, detox patients can’t use the phone, so apparently that was a lie). She said other things to do but long story short, I was left in TEARS. I also found out that once my fiance came home, apparently there were times he asked them to call me for items and they told him they did, when they 100% didn’t. I ALWAYS answered their calls to be there for him. Fast forward, and he needed to go back to detox. It happens, addiction is hard. The FIRST night he’s there, instead of the doctor taking his height, weight, and previous medical history into consideration when prescribing him detox medication, they just gave him what they give everyone — it ended up being too little of a dose and he had a seizure. When sent to the hospital, the nurses were trying ENDLESSLY to contact the staff at Cri Help to get information on the medicine he was given, how much, etc. and to get an idea of how he was going to get back once he was discharged. My fiance, as well as I, were calling too regarding this. No communication. AT all. It was so frustrating to have him sitting in the hospital, wanting to be clean, WILLING to go back and finish detox AND transfer to residential, but have the facility disregard him (maybe because he wasn’t physically there? Like maybe they thought they could just sort of brush him under the rug for a bit? I don’t know). So, my fiance decided not to return because it didn’t seem like they care. Fast forward to today. My fiance realizes he can’t do it on his own, and decided that even though his experiences were off, he wanted to go back because he was serious about getting clean and finally gaining control of his life. The intake woman was unbearable. Not only was she condescending to my fiance when he was trying to explain the situation, but basically said “we’re not going to give you more medication, (fiance name). We can’t just do that.” And “I mean why would you even want to come back if you’re claiming we didn’t treat you properly” and things along those lines. She was arguing with him and basically did the phone equivalent of a shrug and refused to let him return. I feel, personally, this is because they know they messed up and that my fiance and I are advocates for fair and correct treatment (for everyone, not just us) so they don’t want to be called out again for not doing their jobs properly. All of this being said, I’d say here’s my summary — the detox team themselves are great (minus the doctor). The intake workers and front desk staff clearly don’t like their job and lack the compassion and patience it takes to work in this type of setting. It could be worth a try for you, but BE CAREFUL and BE STRONG. Advocate for yourself, always!

J Rose

The best place I could have ever ended up period. 11 years and 6 months clean and sober. Thank you Cri Help. Forever Grateful.

Kiffelyn Manor

The way they staff the place is phenomenal. I love the team here, you can tell this place is in it for all the right reasons

Jordan Richardson