Ascend Healthcare-Empress House

Ascend saved our son and our family. Ascend is organized to support the client's needs and the staff at Ascend is exceptional. We were not sure if we were making the right decision sending our son to Trails program. We had tried many different programs/therapists for over two years. It is the best decision we ever made. His time at Trails was a much needed pause from all the issues he was experiencing. A time for reflection and self care. The program supported our family and educated us to continue on the right path after our son came home. I would recommend this experience for anyone who is seeking help for their child.

Matthew Guile

Our experience at Ascend's Haven House was truly transformative not only for my child, but for my husband and myself. My child stayed there for just shy of three months, and the care and attention she received exceeded all expectations. One of the most unique and impactful aspects of the program for our child was the opportunity to work with horses and on the farm itself. She had chores on the farm which taught her responsibility, and she bonded with a horse that has a hard time trusting people. This therapeutic activity helped her build trust, confidence, and a sense of calm in ways traditional therapy alone could not. The equine therapy was most helpful, it gave my child a boost of happiness that I've not seen in years. She also formed meaningful connections with other residents, which provided a supportive and understanding environment. The therapists were all exceptional—insightful, compassionate, and deeply skilled. They saw through to her core struggles and helped her work through them with tailored strategies that truly resonated. The progress she made in such a short time was remarkable. We wish we could have one of them as her long-term therapist! The psychiatrist was also incredibly valuable, working closely with all of the staff and coming to understand our child's needs. The facility itself was warm and welcoming, with a focus on creating a healing atmosphere. It’s clear the staff genuinely care about the residents and their well-being. On top of that, we spoke with our child nightly, helping us to be at ease! Finally, its incredibly important that Ascend provides outstanding family support, not only through the family therapy, but also through 5 hours of online training for parents! I can’t recommend Ascend's Haven House enough for families seeking short-term residential care for a child with any form of autism. It saved us and saved our child. It provided not just help, but hope.

donna cohen

I’m so grateful for Ascend Healthcare! I sent my 17 year old daughter to Ascend for treatment for mental health / alcohol/ drug addiction this past summer; Ascend staff made it smooth during this hard time. I can honestly say, the entire Ascend staff went above and beyond answering my questions, any concerns I had and made my daughter and I feel like family. I have nothing but good things to say about the entire staff of Ascend. My daughter learned great coping skills, whenever she started to feel overstimulated, she remembered her coping skills they taught her. Also, thanks to the staff at Ascend, we found out the diagnosis of my daughter. I loved the Parents Attentive Family sessions they have, it helped bring us closer to our child with deep talks and helped us heal as a family. I can go on about how great Ascend Healthcare is, to the amazing staff, to the animals they had at the home where my daughter stayed, to helping my daughter heal, Ascend Healthcare is truly a great program. I was happy to have my daughter back home, as she was too, however we both also felt a bit sad because we truly felt like we were saying bye to our own family members. To any parent looking for a Mental health / dual addiction residency, look no further, bring your child to Ascend Healthcare, your child and your family will be in great hands!

Diana Nevarez

Ascend is the highest level of care for troubled kiddos. They are miracle workers and this is due to their organizational rigor and the fact that they have absolutely the best people. It may feel like there is no way out of the situation with your child, but Ascend has really seen it all, and they will help you find normal again for your family. I don’t want this to sound like a marketing pitch but these are the best people and they will absolutely help you and your loved ones.

Josh Saul

Parents fly their kids to Ascend from all over the country to provide their struggling teens with exceptional care. We were lucky the Kallos house was within driving distance for our transgender son who turned 13 while in treatment. The home itself was spacious, clean, and inviting, while the staff, from mentors, to nurses, to therapists to the clinical director were incredibly competent and supportive. We were very hesitant to send our kid away from home at such a young age, and afraid he'd be exposed to others' maladaptive behaviors, but it ended up being the best decision we could make to help him make some amazing progress in his mental health journey. The treatment is very intensive and incorporates a lot of DBT, which really resonates with our son and our family. The therapists and clinical team work very hard to customize each teen's experience and treatment goals. Families (parents/guardians) are required to be very involved, which brings about a greater understanding of your teen's struggles and is very helpful in being able to facilitate them practicing and using coping skills. Schedules are very structured and overall they are very well cared for at this facility. If you are on the fence about sending your teen to a residential treatment center, and have already tried PHP, IOP or other treatment options without great results, we highly recommend Ascend.

J Russell